Privacy policy

Last updated: 24 October 2026

CrowdMerch is a trading name of Replicat Pty Ltd (ABN 32 110 523 950). CrowdMerch operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping and quoting experience (the "Services"). CrowdMerch is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, hold and disclose your personal information when you visit, use, request a quote from, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and any other privacy laws that apply to you.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal information we collect or process

When we use the term "personal information," we are referring to information or an opinion about an identified individual, or an individual who is reasonably identifiable. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify you. Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details including your name, organisation, billing address, shipping address, phone number, and email address.
  • Quote and project information including products, quantities, colours and sizes you are interested in, saved lists and their nicknames, deadlines, urgency, delivery requirements, and comments you include with an instant quote, saved list or order request.
  • Artwork and files including logos, images and other files you supply for decoration, and your approvals of artwork proofs.
  • Payment information including transaction details, form of payment and payment confirmation. When you pay online, card details are processed by Shopify and its payment processors.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, add to your wishlist or cart, quote, order, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in emails, phone calls and enquiries.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

If you do not provide information we request, we may not be able to prepare a quote, fulfil your order or respond to your enquiry. You may contact us without identifying yourself for general enquiries where that is practical.

Personal information sources

We may collect personal information from the following sources:

  • Directly from you including when you request a quote, save a list, place an order request, create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From your organisation where a colleague arranges an order on your behalf;
  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to prepare quotes and artwork proofs, check stock with our suppliers, perform our contract with you, process your payments, produce and fulfil your orders, remember your preferences and saved lists, send notifications related to your account, process returns, exchanges or other transactions, create and manage your account, arrange shipping, and create a customised shopping experience for you. This may include using your personal information to better tailor and improve the Services.
  • Marketing and advertising. We may use your personal information to send marketing and promotional communications by email, text message or post, and to show you online advertisements for products or services on the Services or other websites. We send electronic marketing only in accordance with the Spam Act 2003 (Cth), and you can unsubscribe at any time.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you register an account, you are responsible for keeping your account credentials safe and should not share them with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond to you, provide effective services to you and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to participate in potential or actual legal proceedings, and to enforce or investigate potential breaches of our terms or policies.

How we disclose personal information

We may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

  • With Shopify, our product suppliers and decorators, freight carriers, and other vendors who perform services on our behalf (for example IT management, website and database hosting, payment processing, data analytics, customer support, cloud storage, production, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, Shopify may support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. You can opt out of this use through the Shopify Privacy Portal or by contacting us.
  • When you direct, request or otherwise consent to our disclosure of certain information to third parties, such as to ship products to a recipient you nominate.
  • With our related companies within the Replicat group.
  • In connection with a business transaction such as a merger, sale or insolvency, to comply with any applicable legal obligations (including to respond to subpoenas, warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. In addition, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Privacy Portal.

Overseas disclosure

Some of the third parties we disclose personal information to, including Shopify and some of our suppliers and technology providers, store or process information outside Australia. This may include countries such as Canada, the United States, Singapore, Ireland and China (for some product suppliers). Where we disclose personal information overseas, we take reasonable steps to ensure it is handled in a way that is consistent with the Australian Privacy Principles.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites. Information you share on public or semi-public venues, including third-party social networking platforms, may also be viewable by other users of the Services and/or users of those platforms. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and retention of your information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. However, no security measures are perfect or impenetrable, and any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

We keep personal information for as long as we need it to maintain your account, provide the Services, keep business and tax records, comply with legal obligations, resolve disputes or enforce our agreements. When we no longer need it, we take reasonable steps to destroy or de-identify it.

Your rights and choices

Under the Australian Privacy Principles you can ask to access the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Depending on where you live, you may also have some or all of the rights listed below. These rights are not absolute, and in some cases we may decline a request as permitted by law, in which case we will tell you why.

  • Right to access. You may request access to personal information that we hold about you.
  • Right to correct. You may request that we correct inaccurate personal information we hold about you.
  • Right to delete. You may request that we delete personal information we hold about you.
  • Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances.
  • Right to opt out of targeted advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or of its use for "targeted advertising", as defined in applicable privacy laws. You can do this through the Shopify Privacy Portal or by contacting us. If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out for the device and browser you use. To learn more, visit globalprivacycontrol.org. Other than the Global Privacy Control, we do not recognise other "Do Not Track" signals.
  • Managing communication preferences. You may opt out of promotional emails at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your quotes, account or orders.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may also have the right to object to or restrict our processing of your personal information, and to withdraw consent where we rely on consent.

You may exercise any of these rights by contacting us using the details below. We will not charge you for making a request, and we will not discriminate against you for exercising your rights. We may need to verify your identity before we can process your request. You may nominate an authorised agent to make a request on your behalf, and we will require proof of that authority. We will respond within a reasonable time, usually within 30 days.

Complaints

If you have a complaint about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint and aim to respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. If you live in the EEA or UK, you may also lodge a complaint with your local data protection authority.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please contact us:

Privacy contact, CrowdMerch (Replicat Pty Ltd)
Email: scott@replicat.com.au
Post: PO Box 80, Warrandyte VIC 3113, Australia

You can find our other contact details in our contact information policy.