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Frequently asked questions
How pricing, ordering, proofs, samples and delivery work.
FAQ
Questions we get asked
How do I get a price?
Every product on the site shows live pricing for your quantity and branding, live stock levels and a mock-up. Add products to a list and ask for a quote, or go straight to checkout. Get started.
How does ordering work?
Accept your quote by replying to the quote email or completing the online checkout. We then send an invoice. Once it's paid, we prepare a digital proof for your approval, and production starts when you approve it.
What's the minimum order?
It depends on the product. Several garment lines start at 1 unit; each product page shows the price at each quantity.
Can I get samples?
Yes. Garments with a minimum of 1 unit can be bought branded or unbranded to check style, fit and size. AS Colour samples are available from AS Colour retail stores (the product codes and colours are the same). Other samples may be free or shipping-only: send us a list with the words SAMPLES REQUIRED in the comment. More about samples.
How long does it take?
Every quote and invoice shows the expected time for proof approval, production and delivery. They're estimates, and delays outside our control can happen, but we won't take on a project unless your date falls comfortably within our expected turnaround.
Do you deliver outside Australia?
Yes. Quotes include delivery to an Australian postcode or to an overseas country. Overseas orders are GST-free, and local duties and taxes are payable to the carrier before delivery.
What artwork do you need?
Where we have one, quotes and invoices link to a branding template for the product. Mock-ups are approximate; your digital proof is the final check before production.
Can you make something custom?
Yes: custom shapes, tailored garments, packaging, and local or overseas sourcing. Send us the details.
Can you store and send our merch?
Yes. Distro handles pre-sales, short-term stock holding and individual mail-outs through our fulfilment partner. About Distro.
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